Warranty & claims management for Shopify
Stop managing warranties in a spreadsheet.
Garantly turns every Shopify order into a tracked warranty, with a self-service claims portal for your customers and a ticket dashboard for your team.
Claim #1042
Volt E-Bike 500
- Serial
- SN-88213-EB
- SKU
- VB-500
- Order
- #4471 · 12 Mar 2025
- Covered until
- 12 Mar 2027
Opened on claims.yourstore.com
“Motor cuts out on hills. Photos + video attached.”
The problem
Shopify was built to sell products, not to service them.
No serial-number search
Shopify tracks orders, not units. Finding who bought serial SN-88213 means digging through order notes and CSV exports.
Claims live in email and a spreadsheet
Photos in one thread, proof of purchase in another, status in a sheet nobody has updated since Tuesday.
No visibility into failure rates
You can't see which SKU breaks most, so you can't push back on the supplier or fix the product page.
How it works
From order to resolved claim in three steps.
- Step 1
Order placed → warranty created
Every Shopify order becomes a warranty record automatically: customer, SKU, serial number, purchase date and warranty end date.
- Step 2
Customer opens a claim on claims.yourstore.com
A self-service portal on your own domain. Customers find their order, describe the issue and upload photos. No email ping-pong.
- Step 3
You handle it from one dashboard
Triage tickets, approve repairs or replacements, and track failure rates per SKU and supplier with built-in stats.
Ready to retire the warranty spreadsheet?
We onboard merchants in small batches. Referrals move you up the list.